This is my transcript from my conversation with Magic Jack when they told me they couldn't help me and then cut me off at the end.  Now THAT is customer service at its finest!

You are now chatting with 'Ruben'
 

Ruben: Hello, how may I help you?
 

Patrick Jones: Hi, your area code list on your website is outdated so i've been using the change number option to see the list of available area codes, (which is why i know the website is outdated, becuase there are more area codes listed there than on website). anyway. I muct have clicked something wrong becuase i got a message that my number had been changed to an area code i was viewing. this was an accident. cani i get my number changed back to what it was a few minutes ago before i goofed somehow?
 

Ruben: May I have your magicjack phone number please?
 

Patrick Jones: xxx-xxx-xxxx
 

Ruben: Patrick, did you click on Next instead of clicking back when you are trying to see the available area codes and prefixes?
 

Patrick Jones: i'm not sure but i'm thinking i must have.
 

Ruben: As I have checked here on our database the magicjack phone number was now changed. We may not be able to change it back to the old magicjack phone number that you have as when you change the number the old phone number will be reverted on our database. If someone calls your old magicajck phone number it will be forwarded to the number for 30 - 60 days. But it will be deactivated Patrick. My apologies.
 

Patrick Jones: ok, so i am stuck with my new number then? Can you at least give me back my 1 free phone number change to my account so i can change it again without having to pay? i know its my fault i messed up but nobody is updating the website so ya kinda have to look at area codes the way i was doing.
 

Ruben: I do apologize Patrick but that is beyond my capabilities we do not have rights on giving the free phone number change back on the magicjack. You may change back the magicajck to the xxx area code again but it may costs $10.00 for the phone number change. I am very sorry. I will forward this concern to our higher management so that we can update the available area codes on our lists on the site to avoid having this issue again.
 

Patrick Jones: ugh!  ok,  well... so there is nothing you can do for me then basically?

Ruben: I believe i have provided you all the answers to your questions at this time and I am asking your permission to terminate this session.

Chat Session Terminated.

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