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The Internet is a big place. And when I've
been wronged by someone or some business, I want EVERYBODY to know about
it!
Here, you can tell your story. Use the
submission form to submit your beef and I'll add it
to this section. Have fun and let's spread the word!
All "Kick Some" entries are merely the
opinions of various people. Kickthefog.com claims no responsibility
for anything that is said or implied.
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Ruben, the support person from MagicJack - MagicJack.com
(submitted by
Pat Jones
on 9-15-2009)
"So,
I've been using a Magic Jack primarily for my long distance calls for some
time now and have been relatively pleased. Call quality is OK and I've
tolerated the squirly-ness of the equipment itself. My only big complaint
thus far has been that they did not offer any are codes in my local area.
I have been checking their website religiously in hopes of seeing my local
area code pop up and each week, nothing. this has been a trend for months.
I then noticed that if you use the "change phone number" option from inside
the Magic Jack application, you get a list of area codes, a vast list.
Clearly they are not updating their website with available area codes. So
the only way to check to see if an area code for your area is REALLY
available is to use this option and then "back" out of it before you
actually change the number. So once again, today, I used this
option to check for area codes just as I have been doing for some time,
since they don't update their site with current info. This time
however, I must have goofed and it actually changed my number to the
are code I was viewing. Frantic, I contacted their support and
initiated a chat session (which is almost impossible to find and launch by
the way), and I asked for my number to be changed back to what it was.
I explained that their site is never updated and that is why I was
forced to check area codes this way in he first place. They said they
can't change it back and that the number was no longer available. They
say this even though they follow with a statement that says that your old
number calls will be forwarded to your new number for 30-60 days so they are
HOLDING that number to forward your calls. So how is it no longer
available? I would rather have them be truthful and say "our system
sucks and I have no way of getting your number back for 60 days or until
otherwise released" or some crap like that. But regardless, I'm
stuck with a number that I was simply "browsing".
I then asked them to at least credit my account so that my 1 free number
change (you are allowed 1 FREE change) be credited to my account so that I
can at least change it to something close to desirable without having to pay
$10.00, because they charge you 10.00 bucks per change after your first free
one. They again said NOPE. I don't know what happened to valuing the
customer or the customer is always right but I got the big virtual middle
finger from ol Magicjack.com on this one. Sure it was MY mistake.
I admitted it and didn't hide that fact. But I wouldn't have been in
that situation in the first place if they updated their website. I
can't help that I'm resourceful and found the information (they should
freely provide) in another manner because I am forced to do so.
How bout a damn... "Are you sure", or "click here to confirm" button
for crying our loud? Since when does anything web-related,
of any importance, NOT ask you: Are you sure you clicked the right
think here dumbass?
Finally, Did I piss him off when I said "ugh!" at the end, because he
immediately and I do mean immediately cut me off! I'm glad I had
nothing else to say on the issue... friggin losers!
You can see the full transcript of my conversation with ol Ruben
HERE.
Oh MY GOSH IT GETS BETTER... I gave them a 1 out of 5 stars on
my "rate our service" survey that came up when they booted me from the chat
session. Now, my number has magically (no pun intended) changed itself
yet again! And they charged my credit card on file 10 bucks to have
the number change!! So lets see here, you piss them off and they screw
with you by changing your number at random and charging you for the change!? At least someone gets to have
fun in this scenario!
So I initiated another chat session asking what happened. This person
Janice, escalated me to a "higher level" of support... Jeanille.
She and I chatted for a while and
let me tell you this was an entirely different scene altogether. Whether
genuine or not, she came across an caring and helpful which I appreciated.
Then she said she needed to escalate to an engineer. I think she thought
there was a technical issue rather than someone screwing me over my poor
review. Regardless, they now have an alternate phone number and
my email to contact me with updates so we'll see how quickly it gets
resolved and how. Interestingly enough, she asked me what number I
wanted to use, basically saying without saying that they will change it for
me, something ol Ruben said couldn't be done. We'll see...
You can see the full transcript of this, my 2nd conversation with them
HERE.
Updates to follow...
UPDATE: 9-26-09:
BIG surprise.... here we are 11 days later and I haven't heard a thing from
these people. My number is still screwed up and I am still waiting...
John
Collinge - Progression Magazine
(submitted by
Crodler
on 2-08-2008)
"Well, my husband has been
a subscriber of Progression Magazine from the very beginning, way back when it
was just a newsletter. My husband wanted three issues he hadn't received in the
mail, so he asked someone to pick those issues up at an event where John
Collinge was selling them. John did not give up the issues; he told my husband's
friend that he'd "take care of it".
So my husband sent a few emails and made a few calls when weeks passed with nothing. John Collinge assured him that he'd "take care of it".
By December, nothing showed up. My husband, the pacifist, asked me to buy the three $9.00 issues for him for Christmas. He had spent over $1000 advertising in John's magazine over the years, so I could understand why he didn't want to rock the boat. I did and paid via PayPal, yet we still received nothing. All calls and emails were met with he'd "take care of it".
The deadline to file a claim passed while we tried to amicably solve the problem. Now that the deadline has passed, John Collinge has ignored all calls, emails, and even two letters we sent. I reported this to PayPal and implored them to open up a claim anyway, so we'll see what happens.
No matter what, make sure you don't sign up for Progression Magazine or else you too might pay for NOTHING but a headache.
Way to run your business, John. Were three stinkin' issues worth destroying a business relationship? I hope so."
Len Sallot Jr. in
Erie, PA
- (submitted by
Crodler
on 10-20-2007)
"After MONTHS of trying to get
a job scheduled (tear up sunken concrete pad, install French drain) by this
concrete guy, he finally gave us the date of 10-20-2007. I forgave the runaround
and lack of call backs because that's how concrete guys are.
We (my husband and I) called the night before to confirm the date and time; he said he and his crew would start between 8 and 8:30AM. We had to get my elderly neighbor who can't walk well to move her car out to the road... this was very inconvenient for her.
8AM came and went on the morning of the 20th. So did 9, 10, and 11AM. At noon, my husband got up (he works 3rd shift). The men had not been here; they never called. I decided to let him deal with it, and he called them shortly after 12PM. They said they were on their way, that they'd be here "in a few minutes".
An hour passed. My husband called back. No answer. Another hour passed. My husband called again. No answer. The men did not arrive. So at around 3:30, my husband called Len Sallot's wife, who handles his scheduling. She informed us that a piece of equipment broke, and the crew was working on fixing it. She asked if we would like to reschedule. I was furiously shaking my head, and my husband told her we'd get back to them.
After a short conversation filled with obscenities on my part, I made it very clear that there was no way in hell we were letting him do the job. If he could not extend the courtesy of calling us to say he wasn't going to be here due to broken equipment (if that's even true) after telling us he'd be here "in a few minutes", then there's no way in HELL he's getting a dime of my money. So my husband called her back, told her straight up that we felt we were treated badly, and we would do business with someone else.
Then we went next door and offered to move our elderly neighbor's car back into her driveway for her, apologizing for the inconvenience it caused her.
Thanks for nothing but irritation and a wasted day, Len.
(As a follow-up, we got Hinkler Construction out here in less than a week. He told us a French drain was a terrible idea because it wouldn't do crap for stopping the water problem. He offered a much better solution at about the same price, and he also fixed our driveway for not much more. His crew was congenial, and the job was done well all in a day.)"
The Stampman - St. Peterburg Fl.
www.stampman.com (Submitted by Dan Jones on 4-12-2007)
I ordered a Where's George Stamp and a red Ink pad from www.stampman.com on 3/18/07 for a whole $7.00.
I paid via paypal, (that was my mistake) to date, (4/11/07) despite four or five emails, three attempts at using his contact information and stamp replacement form I have not received a single reply.
It's obviously not the money! It's the principle, you can't rip people off and hide behind the internet.
Watch your back Jim! you had your chance to make it right! Words out now!
8-)
The problem was his horrible office staff. First of all, WHENEVER you'd call, you get, "Hello, can you hold please?" It wasn't a question. When you finally got through, the person would ask you what's up. You'd tell them, and you'd get transferred to a nurse. Then you'd have to explain it all over again. The beauty was always in the words, "I'll call you back". Sure.
Whenever I had tests done, they said they'd call with the results. They NEVER EVER EVER did. Not once. I'd have to call if I wanted to know. Even when my results were abnormal, I wasn't given a call. Instead, I'd receive a little card in the mail about three weeks later stating that my results were abnormal and I should call for an appointment.
I am on Coumadin, a blood-thinner, and I must therefore have my INR (blood clotting factor) checked often. I had it checked on a Thursday and awaited the call to see when I had to get it checked again. My husband took the call, and the nurse told him my INR was low and that I needed to make specific changes to my medication routine. WHILE HE WAS ON THE PHONE WITH THAT NURSE, ANOTHER NURSE CALLED TO SAY EVERYTHING WAS NORMAL AND NOT TO CHANGE ANYTHING. Good God!
There are far too many instances to talk about here, but the final straw was when I went in with the following problems: PAIN in both ears, PAIN in my neck, PAIN in both shoulders, and HORRIFIC PAIN that shot down both arms which would make me wake up screaming at night. No kidding, and my tolerance for pain is pretty high.
I was prescribed ear drops, an antibiotic, and Neurontin. No kidding.
When I left that appointment, I called my Sports Medicine doc and made an appointment. (As an aside, he told me what was wrong, fixed my neck, and gave me stretches to keep my nerves from getting pinched. Since then, I've had NO pain in my arms.) When I went to pick up my antibiotics, the pharmacist doc herself came out to tell me that these were going to increase my INR and that I really should get it checked in a few days since I'm on Coumadin (increased INR means thinner blood which means increased risk for internal bleeding). She was SHOCKED that nobody at my doctor's office told me about the possible danger and what to do.
So I called the doctor's office the next day, this being Thursday. I was told that the lady who deals with Coumadin-related stuff would call me back. She didn't. I called Friday and got the same thing. I started the antibiotic on Friday evening just in case my ears were getting infected, and I figured I'd just be really careful.
I called Monday... Tuesday.... then Wednesday. Five calls it took, and she was wishy-washy. She had no idea if I should get my INR checked and finally told me I should if I felt it was necessary. Like I'm a friggin' medical professional.
That was the last straw, and I am currently in the process of changing doctors. They obviously don't give a crap if my lungs bleed and I die in my sleep. Go to Hell, Family Practice Associates!"
Circuit City -
(submitted by
Liz on 12-30-2005)
"Well, earlier this year my husband did
a very sweet thing and spent over $1200 on me buying a laptop so that I can
play on the computer and still be able to keep a good eye on my kids. It
served me very well until one day when my best friend accidently spilt some
coffee on it and it went caput. I wasn't extremely worried because when he
had bought it he was told that with the extended warranty he had an
accidental warranty as well. When I called to request it to be fixed they
tried to tell me I didnt have it. I argued with them to no goog. So in the
end me and my husband are out $1200 and it isnt even a year old."
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